Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return/ exchange or for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

ATTENTION: Any FREE Plus Shipping items "FREEBIES" sold/ given on our site do not qualify for refunds, Unless received damaged, or broken, and proof with an image is sent to our customer support department and verified by one of our team members.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Any Custom Printed Items on our site do not qualify for a refund due to special customization made specifically for you. You can cancel the order within 24 hours of placing the order or the "order date", by contacting our customer service department.


  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we require an original receipt or proof of purchase (Order number).

Please do not send your purchase back to the manufacturer!

Please do not ship your purchase back to us before you speak to one of our agents and receive an RMA number.

In the event product is received defective or damaged and unused, please contact us immediately. We will asses the damage or mistake and guide you through a replacement or a full refund process very quickly. In the event you have received a wrong product we'll immediately process your refund or send you a replacement. You are required to provide us with the details of the order and order number. Only unused products accompanied by their original packaging will be considered for a refund or exchange. 

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, unless one of our team members directed you otherwise. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed right away, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your financial institution.

LATE OR MISSING REFUNDS (if applicable) 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted to your account.
Next, contact your bank. There is often some processing time before a refund is being posted to your account.
If you’ve done all of the above and you still have not received your refund yet, please contact us at

SALE ITEMS (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded and all sales are final.

EXCHANGES (if applicable) 
We only replace items if they are defective or damaged or a wrong item was sent by mistake instead of ordered item. If you need to exchange an item please send us an email at

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed directly to your inbox.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


To return your product, you should ship your product to:
1255 du Square Phillips, Suite 507, Montreal, Quebec. H3B 3G1, Canada. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please don't hesitate to Contact Us for any inquiries that you may have or visit our Frequently Asked Questions section for more company information.

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