FREQUENTLY ASKED QUESTIONS
DAILY DEAL ME
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This section is designed to assist you in finding the right answers to your questions in the fastest and shortest way. It is clear, friendly and we are almost 100% certain that once you read through our Frequently Asked Questions section you will have all the proper answers to your questions without having to write long inquiries, remember dates, and go through emails. We are here to help you.
If you did not find the answers to your questions, feel free to send us an email and please try to be as detailed or descriptive as possible, so we can get back to you much quicker with the proper answer. Our direct email address is Support@Dailydealme.com
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1. Where are you located? We are located in Montreal, Quebec, Canada.
2. Do you manufacture your own products? We don't manufacture our own products. We work with 100's of top manufacturers globally in order to be able to provide you the best deals everyday on Premium, trending products.
3. Do you trust your manufacturers? We "Cherry-pick" our suppliers worldwide, we only work with reputable companies who manufacture high-quality products and have demonstrated an excellent track record throughout their years of operations.
4. How do you know if the products are of good quality? We test each and every product we promote to our customers on our website. We know exactly what we are selling in advance. All of the products go through a strict quality control process before they are being promoted and sold to the general public.
5. Do you offer a warranty on your products? Yes, we do. We offer 30 days money back guarantee! If for any reason the product you have received is not as described, damaged, defective or anything that is not 100% new and functional, you will be refunded no questions asked unless you choose to receive a replacement instead of a refund.
6. How can you sell your products at such high discounts? That is a good question. Our products are high-quality products but we order very high quantities for our customers so the prices are simply shrinking as the volume of orders grow. For instance; if you buy 1 necklace for $10.00 and if you order 100,000 necklaces the price automatically drops in a significant way. We transfer the savings to you, by making a small markup but selling high volumes. That is how we can offer you such high discounts without neglecting the quality of the products.
7. How do you know which products are trending? Our team of professionals are constantly looking for new trends, attending trade shows and communicating with manufacturers on a regular basis to be in the know and to know in advance which products are launching in the future.
8. What is your payment or currency policy?
Please note: All transactions on our site are conducted in US Dollars (USD) currency only. Prices you may see on the page are automatically being converted from USD to your local currency for your convenience at the time of browsing. At checkout you will notice our primary currency which is USD.
SHIPPING & HANDLING QUESTIONS
1. How long will it take for my item to be delivered?
We do our best to fulfill your orders as soon as possible and ship them to you in the fastest possible time! Due to COVID-19 shipping times have been adjusted. Each product has its own shipping time. The exact Shipping times are specified on the actual product's page. In general, shipping times may vary from 14-30 business days (2-4 weeks) to the to the United States, and anywhere from 21-38 business days (3-5 weeks) to the rest of the world.
Please refer to the shipping times provided for each product in the actual description on the product's page.
Shipping during holiday seasons can take an additional 5-7 business days! We recommend to plan in advance and order ahead of time if you would like to receive your products in time for the holidays.
Note: FREE Giveaways "Freebies" sometimes may take few additional days for delivery! Please be patient to receive your gift.
In most cases products are being delivered sooner but we always like to add few more days as a small cushion of extra time just in case there are small delays with the carriers. In the event of delays, you'll be notified.
For complete information about our Shipping & Delivery Policy please visit Shipping Times & Policy section.
2. How soon do you process orders? Do you ship on weekends as well?
All orders are being processed during week days, Monday to Friday, (8 am - 6 pm, EST). We don’t process orders/ship on weekends & holidays. Processing times are within 3 business days of ordering date and being shipped the next day.
3. Where do you guys ship to?
Currently, we ship to 80 countries and we are constantly adding more countries to our list. We ship to United States, Canada, most European countries, and the continents of Australia & New Zealand.
4. How come I only received 1 item in 1 package? There are some missing products!
We work with many different manufacturers and suppliers around the world. Sometimes, when ordering few items at once, you will be receiving few packages from our various partners since they are being manufactured by different manufacturers. Do not worry! Rest assured that you will be receiving all of your items by the specified shipping time frames as described. Sometimes you can be receiving all items at once and sometimes you can be receiving different items in different packages. What matters is that you saved a significant amount of money with us and that you will be receiving all of the items which you have ordered.
5. How much do you charge for shipping?
Each product has its own shipping rate depending on its final destination and its weight. The exact shipping rate will be displayed at Checkout, once the complete shipping address has been entered in the system. You will notice that many times we have promotions indicating "Free Shipping" on our products so in this case you have nothing to worry about because shipping is FREE!
6. Where do I get my tracking number? How can I track my orders?
Once your order has been processed and shipped, you will be receiving an email with your tracking number, so you can see exactly where your item is located at any given time. Please wait few business days from the order date for your email with the tracking number to arrive. To be safe, please allow 3-4 business days. You should be receiving your tracking number by then. Once you receive your tracking number you can check the status of your shipment. TRACK MY ORDER
7. How come customs charged me an extra fee for my product?!
We are very sorry to hear that! Please understand that customs are something beyond our control and it is not collected or imposed by our company. We are sure you can understand that. Unfortunately, it is being imposed by the government, since they control customs and sometimes they randomly select, check and impose fees on packages. We are sorry for any inconvenience this may have caused you, but there is nothing we can do about this.
1. Can I cancel my order?
Once we receive your order and commence the shipping process (product being shipped), you cannot cancel the order. Simply sit tight and wait for your package to arrive, it is in transit. We ship to hundreds of customers from around the world. Please be patient, once item has been received, it will be well worth it.
2. I made a mistake with the address; can I make changes?
Yes, you can. As long as your item was not shipped yet! We can still make changes if the item is still in the processing phase. Please email us ASAP (within 12 hours) the correct address and your order number and in the subject line of the email include the following: "Urgent: Address change needed" so we can prioritize the request and get back to you with a confirmation whether or not it was changed. Please email to Support@dailydealme.com Please note: Once the order is shipped out, it is out of our hands. If that will be the case you will need to contact the carrier who is delivering your items and make the changes with them directly.
3. I would like to place an order but I'm not sure if you ship to my country?
Some of our products are being sold internationally to selected countries outside of the continent of the United States. Please be sure to check at checkout that the product can be shipped internationally before placing an international order. Alternatively, you can purchase our products and have your items delivered to a U.S. based forwarding service such as MYUS.COM or to a friend or family member and then have it shipped directly to your home country.
4. When are the best times to place orders before the upcoming holidays?
Please make sure you read carefully the shipping times in the product's page. We recommend ordering 4-5 weeks prior to any major holiday. Holidays are known to be extremely busy with all major carriers globally so why take the chance if you have all the time in the world to do so earlier and receive your products on time. Some of our products are available to US customers within 7-14 days, it all depends on the product and the destination of your choice.
5. How do I track my order?
That is a very good question. The answer is very simple, click on the Track My Order link and simply insert your tracking number in the tracking box. The Track My Order link can also be found at the footer of the site and on the main side menu as well.
1. How can you afford to sell products for FREE and only charge for shipping? Is it a scam?
That is a good question. Keep in mind that we work with a very large number of suppliers and manufacturers around the globe to constantly promote best daily deals everyday on trending products on our site. We have established very strong relationships with our suppliers and due to the very high volume of orders conducted by our company, suppliers from time to time offer us free products requesting that we test and promote to our loyal customers. It is a great way for the suppliers to get a real feedback and understand whether the product will do well in a certain market. Sometimes we can receive 5000 pcs. to promote and sometimes 100 pieces, that is why we emphasize the urgency to buy now because maybe later the products will be gone. Our company is offering the products for Free and only charge a flat shipping fee to cover costs. That's it. That is how we can offer Free products to you. It is a win-win situation for all parties involved.
2. I have multiple promotional codes, discounts for your store, can I use all of them at once?
No, you can't combine multiple discount offers at once. Each offer has its own terms, please make sure you read the terms of the offer. You may be able to use different discounts at different checkout times. We recommend using the highest discount that you currently posses, so you can really feel the deal and not miss out on the opportunity by keeping the discount to a later date.
3. I saw a good deal few hours ago, I came back now, and it is gone! Can you please help me get that deal, who do I contact?
Unfortunately, due to the nature of our business we can't offer you a specific deal on a product if it was removed or the promotion has ended. Sometimes we offer Free products but once they are all sold out we can't offer you something that we cannot fulfill. Normally, we set countdown timers to let you know when the offer is most likely to expire, or products will be sold out, whichever is first. We always encourage our customers to purchase the item they like if it available and not keep it or save it for later because you may be missing on a great deal!
4. How can you promote great products for such an incredible price (high discount rates)?
Our products are high-quality products but we order very high quantities for our customers, so the prices are simply shrinking as the volume of orders grow. For instance; if you buy 1 necklace for $10.00 and if you order 100,000 necklaces the price automatically drops in a significant way. We transfer the savings directly to you, by making a small markup but selling high volumes. That is how we can offer you such high discounts without neglecting the quality of the products.
5. Two promotions running at the same time! "Free shipping promotion on all orders" and the product I would like to purchase is a "FREEBIE"(Free + Shipping) promotion. How does it really work?
Free shipping on all orders promotion is only valid on regular orders when paying for the actual product (even if the product is highly discounted). "Free + Shipping" promotion is when you're not paying for the actual product but you are paying for shipping. In the following scenario, you will be paying for shipping only because the "Free shipping promotion" is valid when paying for the actual product and since your product is free, you are paying for shipping.
REFUNDS & RETURNS QUESTIONS
1. What is your return policy? Can I return anything I want, whenever I want?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Attention: Any FREE Plus Shipping "FREEBIES", items sold on our site (promotions) do not qualify for refunds, unless received damaged, or broken, and proof with an image is sent to our customer support department and verified by one of our team members.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Any Custom Printed Items on our site do not qualify for a refund due to special customization made specifically for you. You can cancel the order within 24 hours of placing the order or the "order date", by contacting our customer service department.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require an original receipt or proof of purchase.
Please do not send your purchase back to the manufacturer!
For complete information please visit our REFUND & RETURN POLICY section.
2. How do I receive a refund? Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, unless one of our team members directed you otherwise. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Usually it takes about 2-5 business days.
For complete information please visit our REFUND & RETURN POLICY section.
3. Late or Missing refund? How long do I need to wait for refund processing times once the refund is approved by the Customer Service Team?
Refunds usually take 2-5 business days, depending on your bank.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted to your account.
Next contact your bank. There is often some processing time before a refund is being posted to your account.
If you’ve done all the above and you still have not received your refund yet, please contact us at Support@Dailydealme.com